Himalayan Valley Homestead
Good to Know

House Policies

Please review our house policies to ensure a pleasant stay for all guests at Himalayan Valley Homestead. We believe in transparency and want you to know exactly what to expect.

Check-in
11:00 AM
Check-out
2:00 PM
Pets
Not Allowed
Smoking
Terrace Only

Essential Policies

Key information about check-in, identification, and booking terms.

Check-in & Check-out

Check-in Time2:00 PM onwards
Check-out Time10:00 AM
Early Check-inAvailable on request (subject to availability)

Please inform us of your expected arrival time so we can ensure a smooth check-in experience.

Guest Identification

Required DocumentsValid government-issued photo ID for all adult guests
Accepted IDs (Indian)Aadhaar Card, Passport, Driving License, Voter ID
Foreign NationalsValid Passport and Visa required

ID verification is mandatory as per local government regulations for all homestays in Himachal Pradesh.

House Rules

Quiet Hours10:00 PM to 7:00 AM
Maximum GuestsAs per booking confirmation only
VisitorsNot allowed without prior approval

We are located in a peaceful residential area. Please be mindful of neighbors and fellow guests.

Cancellation & Refunds

Free CancellationUp to 7 days before check-in (full refund)
3-7 Days Notice50% refund of booking amount
Less than 3 DaysNo refund applicable

For exceptional circumstances, please contact us directly. We try to be understanding of genuine situations.

Payment & Pricing

Booking ConfirmationAdvance payment required
Payment MethodsUPI, Bank Transfer, or via booking platforms
Extra MattressRs. 500 per mattress per night

Prices may vary by season and booking platform. Contact us directly for best rates.

Smoking & Alcohol Policy

Indoor SmokingStrictly prohibited in all rooms
Designated AreaTerrace only (please dispose butts responsibly)
AlcoholPermitted for personal consumption only

Any smell of smoke inside rooms may result in additional cleaning charges.

Cancellation Policy

Our cancellation terms for direct bookings. Platform bookings follow respective platform policies.

7+ days before100% refund
3-7 days before50% refund
Less than 3 daysNo refund
No showNo refund

For exceptional circumstances (medical emergencies, natural disasters, etc.), please contact us directly. We try to be understanding of genuine situations.

Additional Guidelines

More details to help you prepare for your stay.

Pet Policy

Pets AllowedNo, pets are not permitted
Service AnimalsPlease contact us in advance to discuss
Local WildlifePlease do not feed or disturb

We understand pets are family. Unfortunately, due to our property setup and local conditions, we cannot accommodate pets at this time.

Property & Damage Policy

Care of PropertyPlease treat the homestead as your own home
Damage ReportingReport any damage immediately to hosts
Accidental DamageGuest responsible for repair/replacement costs

We trust our guests to respect the property. Minor accidents happen and we understand.

Safety & Security

Gated PropertySecure access with on-site caretaker
CCTV Surveillance8 cameras installed for 24/7 monitoring
Fire SafetyExtinguishers and smoke detectors installed

Emergency contact numbers and local hospital information provided at check-in.

Children & Family Policy

Children WelcomeYes, families with children are welcome
Child SafetyParents responsible for supervision
Balconies/TerracePlease supervise children at all times

The property has stairs and open balconies. Please ensure children are supervised.

Kitchen Usage

Self-CateringFully equipped kitchens available
UtensilsBasic cooking equipment provided
Gas CylinderRefills available (charges apply)

Local cook can be arranged on request for an additional fee.

Environmental Responsibility

Waste SegregationPlease separate dry and wet waste
Water ConservationWe request mindful usage
ElectricityPlease switch off when not in use

We are committed to sustainable tourism. Your support in keeping our mountains clean is appreciated.

Important Information

Please note the following before booking.

ID Verification Required

As per Himachal Pradesh government regulations, all guests must provide valid government-issued photo identification at check-in. This applies to both Indian and foreign nationals.

Peaceful Environment

Our homestay is located in a quiet residential area. We request all guests to maintain peace during quiet hours (10 PM - 7 AM) and be mindful of neighbors.

Self-Catering Property

This is a self-catering homestay with fully equipped kitchens. Groceries are available at local shops (approximately 2 km). A local cook can be arranged on request.

Mountain Location

The property is located 7 km from Palampur town in a rural mountain setting. Mobile network coverage is available. Please plan accordingly for supplies and connectivity needs.

Frequently Asked Questions

Common questions about our policies and guidelines.

Questions About Our Policies?

If you have any questions or need clarification on our house policies, please don't hesitate to reach out. We're happy to help.